Shipping Policy

At Nibonua, we carefully pack every product to ensure that your order reaches you safely and in excellent condition. We currently offer delivery across India.

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1. Order Processing

Orders are generally processed and dispatched within 2–5 business days after successful payment confirmation.

As many of our products are handcrafted or carefully sourced, certain orders may require additional processing time. In such cases, we will keep you informed.

2. Delivery Across India

We provide shipping across India through reliable courier and logistics partners.

• Metro & Major Cities: Approximately 3–7 business days
• Other Locations: Approximately 5–10 business days
• Remote Areas: Delivery may take additional time depending on courier availability

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms mentioned during the promotional period.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking details through your registered contact information.

You can use the provided tracking information to follow the progress of your shipment.

5. Incorrect or Incomplete Address

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.

Nibonua will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

6. Delayed or Failed Delivery

While we work with reliable delivery partners, delays can occasionally occur due to circumstances such as weather conditions, natural events, transportation issues, courier delays, strikes, festivals, or other unforeseen situations.

If your order is significantly delayed or appears to be stuck in transit, please contact us and we will assist you in coordinating with the courier partner.

7. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please record an unboxing video and contact us as soon as possible.

For any shipping-related issue, please retain the original packaging and product until the matter has been reviewed.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that someone is available at the provided address to receive the order.

If an order is returned to us because of repeated delivery failure, incorrect address, or refusal to accept the package, additional shipping charges may apply for re-shipment.

9. Contact Us

For questions regarding shipping, delivery, or your order, please contact our support team:

Note: By placing an order on Nibonua, you acknowledge and agree to the shipping terms mentioned above.