Terms & Conditions

Welcome to Nibonua. By accessing or using our website, purchasing our products, or using any services provided through our website, you agree to be bound by the Terms & Conditions mentioned below. Please read these terms carefully before placing an order.

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1. About Nibonua

Nibonua is an online platform offering carefully selected North-East Indian handicrafts, artworks, sculptures, cultural products, collectibles, anime figures, car collectibles, gifting products, and related merchandise.

We aim to showcase and make unique products accessible to customers while respecting the craftsmanship, culture, and artistic value associated with the products we offer.

2. Acceptance of Terms

By accessing, browsing, or purchasing from the Nibonua website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use the website or place an order.

3. Eligibility

You must provide accurate and complete information while placing an order on our website.

By placing an order, you confirm that the information provided by you, including your name, contact number, email address, billing details, and shipping address, is accurate and up to date.

4. Products & Product Information

We make reasonable efforts to ensure that product images, descriptions, dimensions, colours, and other information displayed on the website are accurate.

However, certain Nibonua products may be handcrafted, handmade, artist-created, or individually finished. Therefore, minor variations in colour, texture, shape, finish, or appearance may occur.

Such natural variations may be considered part of the character and uniqueness of handcrafted products and may not necessarily constitute a defect.

5. Product Availability

All products are subject to availability.

Nibonua reserves the right to modify product availability, discontinue products, limit quantities, or remove products from the website at any time without prior notice.

6. Pricing

Product prices displayed on the website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed.

In the event of an obvious pricing or technical error, Nibonua reserves the right to cancel the affected order and provide an appropriate resolution.

7. Orders

Placing an order on the website constitutes a request to purchase the selected product.

Nibonua reserves the right to accept, reject, cancel, or limit any order where necessary, including in cases involving product availability, pricing errors, suspicious activity, incorrect information, or other legitimate reasons.

8. Payment

Payments must be completed using the payment methods made available on the Nibonua website.

Orders will generally be processed after successful payment confirmation.

Nibonua does not store complete card, banking, or other sensitive payment credentials on its own systems when payments are processed through third-party payment gateways.

9. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery timelines may vary depending on the destination, courier partner, weather, public holidays, festivals, transportation conditions, and other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact information.

10. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests must generally be submitted within 7 days from the date of delivery, subject to the conditions specified in our Return & Refund Policy.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible within the applicable return period.

Customers are encouraged to record a continuous unboxing video when opening their package, particularly for fragile, handcrafted, or collectible products.

12. Product Resale & Commercial Use

Products purchased from Nibonua are intended primarily for personal use, gifting, collection, decoration, or other non-commercial purposes unless otherwise agreed in writing.

Unauthorized resale, redistribution, or commercial exploitation of Nibonua products is not permitted without prior written authorization from Nibonua.

This includes unauthorized resale through websites, social media, marketplaces, physical stores, exhibitions, or other commercial channels.

13. Intellectual Property

All website content, including but not limited to the Nibonua name, logo, product photographs, graphics, text, descriptions, designs, videos, layouts, and other materials, is owned by or used by Nibonua under applicable rights and permissions.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Nibonua's website content or branding without prior written permission.

14. Website Use

You agree not to misuse the Nibonua website or attempt to interfere with its normal operation.

You must not use the website for unlawful activities, fraudulent transactions, unauthorized access, malicious activity, or any activity that may harm Nibonua, its customers, systems, or reputation.

15. Third-Party Services

Nibonua may use third-party service providers for payment processing, shipping, analytics, communication, hosting, and other operational services.

The use of such third-party services may also be subject to the respective provider's terms and policies.

16. Limitation of Liability

Nibonua will make reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, Nibonua shall not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products purchased through it.

17. Force Majeure

Nibonua shall not be held responsible for delays or inability to perform its obligations caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, public emergencies, or other unforeseen events.

18. Policy Changes

Nibonua reserves the right to update, modify, or replace these Terms & Conditions at any time.

The latest version published on the website will apply to future purchases and website usage.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.

20. Contact Us

By using the Nibonua website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.